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Legal

Terms of Service

Last updated: 2026-04-29 · OHADA-aligned · Law 2010/012 compliant

⚠️ DRAFT DOCUMENT. MUST BE REVIEWED BY A LAWYER ADMITTED TO THE CAMEROON BAR AND VERSED IN OHADA LAW BEFORE PUBLICATION OR USE WITH CUSTOMERS. Version: 1.0-DRAFT Effective date (TBC): __ / __ / 2026 Updated: 2026-04-29 In case of any discrepancy between this English version and the French version (03-terms-of-service-fr.md), the French version prevails.

Article 1 — Object and acceptance

These Terms of Service (hereinafter the "Terms") govern access to and use of the SchoolApp service (the "Service"), published by SchoolApp SARL, a limited-liability company incorporated under Cameroonian law, registered with the Trade and Personal Property Registry (RCCM) under number [TBC], with its registered office at [full address Yaoundé], identified by tax number NIU [TBC] (the "Provider").

Use of the Service implies full and unreserved acceptance of these Terms by the user (the "Client" or "User"). Without acceptance, access is prohibited.

Article 2 — Definitions

  • "Service": the SchoolApp school-management software, accessible via mobile and web.
  • "Client": the school, represented by its Owner (Promoteur) or legal representative, having subscribed to a plan.
  • "User": any individual authorised by the Client to access the Service (e.g., head teacher, teacher, bursar, parent, student).
  • "Client Data": all data uploaded, created, or generated by the Client or its Users via the Service, including the personal data of students, teachers, parents, and staff.
  • "Subscription": the paid subscription granting access to the features of the chosen tier.

Article 3 — Description of the Service

The Service is a school-management tool delivered as Software-as-a-Service (SaaS). It enables, among other functions:

  • management of students, classes, attendance, and marks;
  • generation of report cards aligned with BEPC, Probatoire, BAC, and GCE scales;
  • tracking of school-fee payments, including via Mobile Money (MTN, Orange);
  • communication between the school and parents;
  • any feature added in the future and notified to the Client.

The Provider may evolve the Service (additions, removals, modifications) by notifying the Client in writing (email, in-app notification) with reasonable notice of 30 days for material changes.

Article 4 — Subscription, access and account

4.1 Registration

Registration requires:

  • accurate and complete information (legal name, RCCM/NIU, address, contact),
  • designation of a primary administrator (Promoteur or delegate),
  • acceptance of these Terms and of the Privacy Policy.

4.2 User accounts

The Client is responsible for the creation and management of User accounts within its school. Each User receives personal and confidential credentials.

4.3 Credentials security

The Client and its Users are solely responsible for the confidentiality of their credentials. Any action carried out via an account is deemed performed by its holder.

Article 5 — Pricing, payment, billing

5.1 Tiers

Pricing is published at schoolapp.cm/pricing and confirmed in the order form accepted by the Client:

  • Starter : XAF 8,000 / month
  • Standard : XAF 18,000 / month
  • Pro : XAF 35,000 / month

All prices exclude VAT. Cameroonian VAT (19.25%) applies on invoices in accordance with applicable tax law.

5.2 Free trial

A free trial covering one academic term is granted to qualifying pilot schools. At the end of the trial, the Client may either subscribe or stop using the Service at no charge.

5.3 Payment methods

Payment may be made by:

  • bank transfer in XAF to the Provider's account,
  • Mobile Money (MTN MoMo or Orange Money), referencing the invoice number,
  • or any other agreed method.

5.4 Billing cycle

Billing is monthly or annual, at the Client's option. A 15% discount applies on annual prepaid plans.

5.5 Late payment

Where payment is overdue by more than 15 days, the Provider may, after a formal notice that remains unanswered for 7 days, suspend access without further notice and without prejudice to any other right.

Article 6 — Term and termination

6.1 Term

The Subscription runs from the date of subscription until terminated by either party. No minimum commitment is imposed.

6.2 Termination by the Client

The Client may terminate at any time with 30 days' notice by email to hello@schoolapp.cm. No refund is due for the current billing period.

6.3 Termination by the Provider

The Provider may terminate in case of:

  • persistent non-payment after formal notice (see Art. 5.5),
  • material breach of the Terms not cured within 14 days of notification,
  • use of the Service in violation of law.

6.4 Consequences of termination

Upon termination:

  • access to the Service is suspended on the effective date,
  • Client Data remains accessible for export for 90 days,
  • after that period, Data is permanently deleted, subject to legal retention obligations,
  • amounts owed remain payable.

Article 7 — Client obligations

The Client undertakes to:

  • use the Service for its intended purpose and in compliance with Cameroonian law,
  • not attempt to circumvent security mechanisms,
  • not upload illegal, defamatory, or public-order-infringing content,
  • obtain required consents (notably parental) for processing minors' data,
  • maintain regular backups of critical Data (notwithstanding the Provider's own backups),
  • pay subscription fees when due.

Article 8 — Provider obligations

The Provider undertakes to:

  • deliver the Service with diligence and good faith,
  • maintain a monthly availability target of 99.0%, excluding scheduled maintenance and force majeure,
  • notify Clients by email at least 48 hours before scheduled maintenance,
  • protect Client Data through appropriate technical and organisational measures (encryption, access controls, logging),
  • host Data in an African region (currently AWS af-south-1, Cape Town).

Article 9 — Intellectual property

9.1 Ownership of the Service

The Provider retains full ownership of the Service, source code, trademarks, logos, designs, and all related components. The Subscription grants the Client a non-exclusive, non-transferable, revocable right of use, limited to the term of the Subscription and to the territory of Cameroon.

9.2 Ownership of Client Data

The Client retains full ownership of its Data. The Provider acquires no right to the Data beyond what is strictly necessary to deliver the Service.

9.3 Licence granted to the Provider

The Client grants the Provider, for the term of the Subscription, a non-exclusive licence to host, transmit, back up, and process the Data solely for the purpose of delivering the Service.

Article 10 — Personal data

The processing of personal data is governed by:

  • Law N° 2010/012 of 21 December 2010 on cybersecurity and cybercriminality in Cameroon,
  • the Privacy Policy published at schoolapp.cm/legal/privacy, which forms an integral part of these Terms,
  • the Client's documented instructions in its capacity as data controller.

The Provider acts as a processor with respect to the personal Data uploaded by the Client. The Client retains the role of data controller.

Article 11 — Confidentiality

Each party undertakes to keep confidential any non-public information received from the other party in the course of performance and not to disclose it to third parties, except with written authorisation or as required by law. This obligation survives for 3 years after the end of the agreement.

Article 12 — Warranties and liability

12.1 Limited warranty

The Service is provided "as is". The Provider does not warrant that the Service will be free of errors or interruptions. No warranty is given for fitness for any particular purpose not specified in these Terms.

12.2 Limitation of liability

To the extent permitted by law, the total cumulative liability of the Provider, on all causes combined, shall not exceed the amount paid by the Client during the 12 months preceding the triggering event.

The Provider shall not be liable for indirect, intangible, or consequential damages, including lost profits, lost opportunities, or loss of data to the extent such data can be restored from backups.

12.3 Exclusions

The limitations above do not apply in case of gross negligence, wilful misconduct, or material breach of personal-data rules.

Article 13 — Force majeure

Neither party shall be liable for non-performance in case of force majeure under Cameroonian case law and applicable Civil Code provisions, including: natural disasters, war, civil unrest, telecom-operator failure, prolonged power outage, binding administrative decisions.

Article 14 — Changes to the Terms

The Provider may amend these Terms. Any material amendment is notified to the Client by email or in-app notification at least 30 days before entry into force. Continued use of the Service beyond that date constitutes acceptance of the amended Terms.

Article 15 — Assignment

The Client may not assign its rights and obligations without the Provider's prior written consent. The Provider may assign its rights and obligations to a third party in the context of a restructuring, merger, or asset transfer, subject to notification to the Client.

Article 16 — Governing law and jurisdiction

These Terms are governed by Cameroonian law and, where applicable, by the Uniform Acts of OHADA.

Mandatory amicable settlement attempt. Any dispute shall first be subject to an amicable-settlement attempt for 30 days from the first written notification.

Failing amicable settlement, the courts of the Tribunal de Première Instance of Yaoundé shall have exclusive jurisdiction, without prejudice to OHADA CCJA arbitration where applicable.

Article 17 — Miscellaneous

  • Severability. Invalidity of a clause does not affect the others.
  • No waiver. Failure to enforce a right does not constitute a waiver.
  • Entire agreement. These Terms, the Privacy Policy, and the order form constitute the entire agreement between the parties.
  • Notices. Notices are validly addressed to the email indicated upon registration, or to hello@schoolapp.cm for the Provider.
  • Language. These Terms are drafted in French. This English version is provided for information; in case of discrepancy, the French version prevails.

Provider details

SchoolApp SARL Address: [TBC] RCCM: [TBC] NIU: [TBC] Email: hello@schoolapp.cm WhatsApp: +237 XXX XXX XXX

Notes for legal review (delete before publication)

  • Confirm corporate form (SARL vs SAS) — affects wording in places.
  • Verify alignment with Law 2010/021 (e-commerce) if SchoolApp qualifies as an online-service provider.
  • Confirm jurisdiction clause (Yaoundé vs Douala) based on registered office.
  • Verify VAT policy under applicable tax regime.
  • Consider CCJA arbitration clause for significant B2B disputes.
  • Consider a dedicated minors-data clause beyond cross-reference to Privacy Policy.
  • Verify the SLA target (99.0%) does not exceed operational capacity.
  • Confirm post-termination retention duration (90 days) against accounting obligations (10 years for invoicing records).